Overview
Our refund and return policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, unfortunately, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused, undamaged, and in the same condition you received it, including all original packaging.
Because our products are custom-made and handcrafted, we cannot accept returns for:
- Custom or personalized cribbage pegs or boards
- Clearance or sale items
30-Day Warranty for Separation
All of our pegs are covered by a 30-Day Warranty for Separation Only.If within 30 days the topper and peg separate naturally, we will replace the peg at no charge.
To claim a warranty replacement:
- Email krazykustomcribbagepegs@gmail.com with your order number.
- Include a photo of the separated peg.
- We’ll verify your purchase and send a replacement as quickly as possible.
Peg Fit Disclaimer
The fit of the pegs on cribbage boards is not guaranteed.While most standard boards have similar hole sizes, there are many different board manufacturers and varying quality levels — meaning hole sizes can differ even among boards of the same brand.
Custom or handmade boards are especially inconsistent, and we cannot guarantee that our pegs will fit every board type.
To help with this, all of our pegs are designed with a flanged base that rests on top of the board, helping prevent tipping even if the fit is loose.
Non-Returnable Items
The following items cannot be returned:
- Custom-engraved or personalized pegs or boards
- Gift cards
- Downloadable or digital items (if applicable)
Proof of Purchase
To complete your return, we require a receipt or proof of purchase.Please do not send your purchase back to the manufacturer — all returns must be sent directly to Krazy Kustom Cribbage Pegs.
Partial Refunds
Partial refunds may be granted in certain cases:
- Items not in their original condition or missing parts (not due to our error)
- Returns requested more than 30 days after delivery
Refunds
Once your return is received and inspected, we’ll send you an email confirming receipt of your item. We’ll also notify you whether your refund has been approved or denied.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within several business days.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account or credit card statement.
- Contact your credit card company — posting times can vary.
- Contact your bank, as there may be a short processing delay.
If you’ve done all this and still haven’t received your refund, please contact us at krazykustomcribbagepegs@gmail.com.
Sale Items
Only regular-priced items may be refunded. Sale items are final sale and cannot be refunded.
Exchanges
We replace items only if they arrive defective, damaged, or separated within the 30-day warranty period.If you need to exchange your item for the same one, please email krazykustomcribbagepegs@gmail.com with your order details and photos of the issue.
Gifts
If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once your return is received, a gift certificate will be sent to you.
If the item wasn’t marked as a gift, or was sent to the gift giver first, the refund will be issued to the original purchaser.
Shipping Returns
To return your product, please mail it to:Krazy Kustom Cribbage Pegs52019 Range Road 20 #21Parkland County, Alberta, Canada
You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted.
We recommend using a trackable shipping service or purchasing shipping insurance, as we can’t guarantee receipt of your returned item.
Need Help?
For any questions about refunds, returns, exchanges, or warranty claims, please contact us at: krazykustomcribbagepegs@gmail.com